Contact Us
Questions about our courses? We are here to help.
Get in Touch
Our student support team responds to enquiries within one business day. Whether you need guidance on course selection, scheduling questions, or general information, we are ready to assist.
Office Address
Level 8, 100 George Street
Sydney NSW 2000
Australia
Support Hours
Monday to Friday: 9:00 AM – 6:00 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed
Student Portal
Current students can access course materials, session recordings, and schedule changes through the student portal. Login credentials are provided upon enrolment confirmation.
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Frequently Asked Questions
How do I know which level is right for me?
We offer a complimentary placement assessment before enrolment. This short evaluation helps us recommend the appropriate course level based on your current abilities.
Can I reschedule a session?
Group class schedules are fixed, but session recordings are available for review. Private tuition students may reschedule with 24 hours notice at no additional charge.
What technology do I need?
A computer or tablet with a stable internet connection, webcam, and microphone. We use standard video conferencing software accessible through any modern web browser.
Are there any prerequisites?
Beginner courses have no prerequisites. Intermediate and advanced levels require demonstrated proficiency through our placement assessment or prior study documentation.
What is your refund policy?
Full refunds are available within seven days of enrolment if no sessions have been attended. Partial refunds may be considered on a case-by-case basis. See our Terms of Use for details.
Do you offer corporate training?
Yes, we provide customised language training programmes for businesses. Contact us directly to discuss your organisation's requirements and receive a tailored proposal.
Ready to Begin Your Language Journey?
Explore our course offerings and find the programme that fits your goals.
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