Terms of Use

Last Updated: July 2026

Welcome to Harbor Owl. These Terms of Use govern your access to and use of the Harbor Owl website (harbor-owl.com) and our online language education services. By accessing our website or using our services, you agree to be bound by these terms.

Acceptance of Terms

By accessing this website, you confirm that you are at least 16 years of age and have the legal capacity to enter into these terms. If you are accessing the website on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

Services Description

Harbor Owl provides online language education services including live video instruction, recorded lessons, learning materials, and assessments. Our services are designed for educational purposes and personal development.

Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activities under your account

Course Enrolment and Payment

Course fees are stated in Australian Dollars (AUD) and are payable according to the terms specified at the time of enrolment. Payment must be received before course access is granted.

• Prices are subject to change without notice, but confirmed enrolments will honour the price at the time of booking
• Payment is processed through secure third-party providers
• All fees are exclusive of any applicable taxes unless otherwise stated

Refund Policy

We offer refunds under the following conditions:

• Full refund if requested within seven (7) days of enrolment and before attending any sessions
• Partial refunds may be considered on a case-by-case basis for documented extenuating circumstances
• No refunds are available after attending more than two sessions or after the course midpoint
• Refund requests must be submitted in writing to our support team

Intellectual Property

All content on this website, including text, images, logos, course materials, and software, is the property of Harbor Owl or our licensors and is protected by copyright and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute course materials without permission
• Record or redistribute live sessions
• Use our trademarks or branding without written consent
• Modify, create derivative works from, or reverse engineer any of our content

Acceptable Use

When using our website and services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful or malicious code
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our services
• Engage in disruptive behaviour during sessions
• Share your account credentials with others

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee:

• Specific learning outcomes or proficiency levels
• Uninterrupted or error-free service
• That the website will be free from viruses or harmful components
• The accuracy or completeness of any information provided

Limitation of Liability

To the maximum extent permitted by law, Harbor Owl shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, arising from:

• Your use of or inability to use our services
• Any conduct or content of other users
• Unauthorised access to your account or transmissions
• Errors, mistakes, or inaccuracies in content

Our total liability shall not exceed the amount you paid for services in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Harbor Owl, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms or for any other reason we deem appropriate. Upon termination, your right to use our services ceases immediately.

Modifications to Terms

We may modify these Terms of Use at any time. Material changes will be communicated via email or through a prominent notice on our website. Continued use of our services after changes constitute acceptance of the modified terms.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us:

Email: [email protected]
Address: Level 8, 100 George Street, Sydney NSW 2000, Australia