Privacy Policy
Last Updated: July 2026
Harbor Owl ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit harbor-owl.com or engage with our language education services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Complete enrolment or enquiry forms
- Create an account on our student portal
- Subscribe to our newsletter
- Communicate with us via email or through our website
- Participate in surveys or feedback requests
This information may include:
- Full name
- Email address
- Course preferences and learning goals
- Payment information (processed securely by third-party providers)
- Communication preferences
Automatically Collected Information
When you access our website, we may automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- Processing enrolment requests and providing course services
- Communicating about your courses, schedules, and account
- Responding to enquiries and providing customer support
- Improving our website, services, and user experience
- Sending relevant educational content and updates (with your consent)
- Complying with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in operating our website and delivering services (bound by confidentiality agreements)
- Payment processors for secure transaction handling
- Legal authorities when required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Course records are retained for a minimum of seven years following course completion.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 8, 100 George Street, Sydney NSW 2000, Australia